At Bunzo, we strive to ensure that your experience with our platform is seamless and satisfactory. As a food ordering service, we understand that timely delivery and food quality are critical. However, due to the nature of food products, returns are generally not possible once an order has been delivered. That said, we do provide refunds or order redressals under specific circumstances, as outlined below.
Refunds are considered under specific conditions such as non-delivery of your order, receipt of incorrect or incomplete items, or if the delivered food is spoiled, unsafe to consume, or significantly delayed due to vendor or delivery issues. These issues must be directly attributable to the restaurant, delivery personnel, or the platform itself. Please note that delays caused by traffic, weather conditions, or incorrect address entry by the user may not be eligible for refunds. Every refund request is assessed on a case-by-case basis, and supporting evidence such as photos or detailed descriptions may be required.
To be eligible for a refund or resolution, users must report any problems with their order within 30 minutes of receiving it. You can do this through the "Help" section on the Bunzo app or website, or by contacting our support team directly. When reporting an issue, please include your order ID, a clear explanation of the problem, and any relevant supporting documentation such as photographs of the order. Prompt and clear communication will help us resolve your concern more effectively.
Once a refund is approved, we will process it to the original method of payment whenever possible. In some cases, users may opt to receive the refund as Bunzo credits, which can be used for future orders. This option may be faster and more convenient, especially for frequent users. Refunds typically take 5 to 7 business days to reflect in your bank or payment provider’s account, although this may vary depending on external financial institutions.
There are several situations in which a refund will not be issued. These include cases where the customer changes their mind after placing an order, dislikes the taste of the food despite it being properly prepared and delivered, or fails to be available at the time of delivery. Refunds will also not be granted if the user provides an incorrect delivery address or fails to respond to delivery attempts. It is the user’s responsibility to ensure accurate and complete order details.
You have the right to access, update, or delete your personal information stored on Bunzo. You may do so by logging into your account or contacting our support team. We also respect your right to withdraw consent to the use of your data, subject to legal and contractual restrictions. If you wish to opt out of receiving promotional messages, you can unsubscribe using the links provided in the messages or by adjusting your app settings.
Our Platform may contain links to third-party websites or services that are not controlled by Bunzo. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.
This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the “Effective Date” at the top of the policy. Continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.